Praca

21.07.2024

Senior Endpoint Technical Support Engineer

Location: Poland

Euroclear

Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have the clear ambition to use our key role to facilitate and accelerate a sustainable global financial system.

Come and join the End User Endpoint team! We are the experts who design, implement and support of the endpoint infrastructure. We deploy and patch applications delivered to Workstations (Laptops, desktops, virtual machines) and keeping the underlying infrastructure up to date. The team delivers second and third-line support to end-users and the onsite support teams across all entities. All to deliver a great experience to Euroclear’s engineers!

As Senior Support Engineer your mission is provide our employees with reliable, secure and fast end-user devices to reach their full potential. You seamlessly support them in the provisioning of a great end-user experience with their devices by pushing and updating software to their devices, fixing bugs and keeping a keen eye on device security.

Responsibilities:

  • Maintain and monitor the ECM/SCCM infrastructure
  • Incident, request, problem management (2nd and 3rd line support) and project tasks.
  • Provide application support for our internal client base
  • Deploy applications, debug and solve related problems on physical and virtual workstations, and endpoint infrastructure
  • Manage patching for applications and operating systems on these platforms
  • Report on application deployment progress and security baseline compliancy
  • Create and modify standard operating procedures and actively contribute to continuously improve operational processes

Requirements:

  • 4-5 years of experience or equivalent in supporting a Windows end-user through ECM/SCCM and including application delivery (Laptops, VDIs, SCCM, debugging, analytical skills)
  • Experience with Intune and Co-Management
  • IT security principles and overall understanding of IT service management
  • Networks and firewalls knowledge
  • SCCM experience including baseline management, infrastructure management and custom reporting
  • Basic scripting skills with PowerShell, MSI or other
  • Experience with Win10/11 (OS / upgrade / …)
  • Excellent problem-solving and debugging skills for application issues (MSI technology, read and understand installation log files, …)
  • Eager to spot and seize opportunities for simplification and automation
  • Customer focused mentality with good communication skills both written and verbally
  • Proactive and you communicate transparently
  • You are a great teammate and strongly believe that being part of a team is a strength
  • Fluent in English

Nice to have:

  • Experience with third parties for workstation (SCOM / SCUP /TPM / Bios management / …)
  • Experience with Nexthink
  • Experience with Windows Hello
  • Experience with AGILE methodology
  • Experience in using ServiceNow

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